Privacy Policy
Welcome to TurboTalks' Privacy Policy page. We aim to be transparent, and your privacy is important to us. Read our Privacy Policy below to understand what we use your data for.
Privacy Policy
Last Updated On 01-Jun-2024
Effective Date 01-Jun-2024
This Privacy Policy describes the policies of NitroClicks Ltd (also referred to as "NitroClicks," "TurboTalk," "TurboClicks," "TurboCloud," “TurboCharged,” and "TurboSite,") Oxford Science Park John Eccles House, Robert Robinson Avenue, Oxford, Oxfordshire OX4 4GP, United Kingdom of Great Britain and Northern Ireland (the), email: dbo@turboclicks.co.uk, phone: 01865968679 on the collection, use and disclosure of your information that we collect when you use our website ( www.turboclicks.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Who we are
Company Information
Company legal name:
NitroClicks Limited
Company address:
Oxford Science Park John Eccles House,
Robert Robinson Avenue,
Oxford, Oxfordshire,
United Kingdom,
OX4 4GP
Privacy queries email:dpo@nitroclicks.co.uk
Name of DPO: Jay Savdas
Further information
For further information about cookies and how to disable them, refer to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies
We may update this Privacy & Cookies Policy from time to time, and if we do so we will highlight any changes to these pages. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.
Our Role
When we provide our services to our Customers, we are acting on their behalf as their service provider and processor. If you are a user that is using our service on behalf of one of our customers, your personal data is processed in accordance to:
• data protection legislation
• instructions given to us from the Customer
• the section in our privacy policy that talks about our Customers and
the privacy policy of the Customer, which is made available by them (normally on their website)
Information we collect about you
These are the categories of data we may process:
• Contact Details: examples include name, email address, telephone number, address.
• Financial Data: examples include billing address, credit card number, bank account details.
• Household and Relationships: examples include emergency contact, marital status, next of kin.
• Identifiers and Legal Documents: examples include passport, national insurance number, proof of residence, national identification number.
• Activity and Behavioural: examples include friend list, interests, tagged media.
• Personal Characteristics: examples include sex, nationality, gender, date of birth, cv information, academic qualifications.
• Location Data: examples include gps location, tracking data.
• Communications Data: examples include instant messaging data, social media posts, postal content.
• Images and Recordings: examples include cctv footage, photos, videos.
• Views and Opinions: examples include survey responses, testimonials, non-political, religious or philosophic opinions.
• Work-related Data: examples include details of grievance, completed tasks, disciplinary proceedings.
• Technical Identifiers: examples include ip address, mac address, username, passwords.
• Aggregated Data: examples include such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
◦ For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
• However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
This is just an overview, please see the next section to see in more detail, exactly what we use.
Legal justifications we rely on to use your data
Company legal name:
NitroClicks Limited
Company address:
Oxford Science Park John Eccles House,
Robert Robinson Avenue,
Oxford, Oxfordshire,
United Kingdom,
OX4 4GP
Privacy queries email:dpo@nitroclicks.co.uk
Name of DPO: Jay Savdas
PERSONAL DATA
How we use your data if you are one of our Contractors
PURPOSE
PURPOSE
PURPOSE
Accounts Payable
Contact Details, Financial Data
Contractual Obligations
Internal Communication
Communications Data, Contact Details
Legitimate Interest
Project Management
Contact Details, Work-related Data
Legitimate Interest
How we use your data if you are one of our Customers
PERSONAL DATA
PURPOSE
PERSONAL DATA CATEGORY
LEGAL JUSTIFICATION
Accounts Receivable
Contact Details, Financial Data
Contractual Obligations
B2B Email/Text Digital Marketing (existing customers)
Activity and Behavioural, Contact Details, Personal Characteristics, Technical Identifiers, Views and Opinions
Legitimate Interest
Collaboration & Communication
Communications Data, Contact Details, Technical Identifiers, Views and Opinions
Legitimate Interest
Customer Relationship Management (CRM)
Activity and Behavioural, Contact Details, Personal Characteristics
Legitimate Interest
Customer Support
Activity and Behavioural, Communications Data, Contact Details, Personal Characteristics, Views and Opinions
Legitimate Interest
Error & Log Management
Activity and Behavioural, Contact Details, Technical Identifiers
Legitimate Interest
Infrastructure & File Storage
Contact Details, Identifiers and Legal Documents, Images and Recordings, Views and Opinions
Contractual Obligations
Internal Communication
Communications Data, Contact Details
Legitimate Interest
Project Management
Contact Details, Financial Data, Work-related Data
Legitimate Interest
Targeted Advertising
Activity and Behavioural, Contact Details, Location Data, Personal Characteristics
Legitimate Interest
Website Tracking/Webapp tracking
Activity and Behavioural, Technical Identifiers
Consent
WHEN ACTING AS A PROCESSOR
When functioning as a processor, we undertake information processing based on explicit directives provided by our Customers, who serve as the Data Controllers in this context. For additional insights regarding our data usage as a processor, you can request access to our Data Processing Agreement, or alternatively, refer to our Customer's privacy policy.
In the capacity of a processor, there might be instances where we handle Special Category Data pertaining to our Customer's Users. While it is infrequent for us to regularly process such specialized data, it's important to note that any such processing would strictly adhere to the permissions and exemptions established by the respective Customer acting as the Data Controller.
How we use your data if you are one of our Leads
PERSONAL DATA
PURPOSE
PERSONAL DATA CATEGORY
LEGAL JUSTIFICATION
B2B Email/Text Digital Marketing (prospective customers)
Activity and Behavioural, Contact Details, Personal Characteristics, Technical Identifiers, Views and Opinions
Legitimate Interest
Customer Relationship Management (CRM)
Activity and Behavioural, Contact Details, Personal Characteristics
Legitimate Interest
Customer Support
Activity and Behavioural, Communications Data, Contact Details, Personal Characteristics, Views and Opinions
Legitimate Interest
Lead Generation
Contact Details
Legitimate Interest
Targeted Advertising
Activity and Behavioural, Contact Details, Location Data, Personal Characteristics
Legitimate Interest
Website Tracking/Webapp tracking
Activity and Behavioural, Technical Identifiers
Consent
How we use your data if you are one of our Newsletter Subscribers
PERSONAL DATA
PURPOSE
PERSONAL DATA CATEGORY
LEGAL JUSTIFICATION
Customer Relationship Management (CRM)
Activity and Behavioural, Contact Details, Personal Characteristics
Legitimate Interest
Lead Generation
Contact Details
Legitimate Interest
Sending a Newsletter
Contact Details
Legitimate Interest
Website Tracking/Webapp tracking
Activity and Behavioural, Technical Identifiers
Consent
How we use your data if you are one of our Staff
PERSONAL DATA
PURPOSE
PERSONAL DATA CATEGORY
LEGAL JUSTIFICATION
Infrastructure & File Storage
Contact Details, Household and Relationships, Identifiers and Legal Documents, Images and Recordings, Personal Characteristics, Views and Opinions
Contractual Obligations
Internal Communication
Communications Data, Contact Details
Legitimate Interest
Leave & Absence Management
Contact Details, Work-related Data
Contractual Obligations
Password and Credential Safekeeping
Financial Data, Identifiers and Legal Documents, Technical Identifiers
Contractual Obligations
Payroll
Contact Details, Financial Data, Identifiers and Legal Documents
Contractual Obligations
Project Management
Contact Details, Work-related Data
Legitimate Interest
Remuneration and Benefits
Contact Details, Financial Data, Identifiers and Legal Documents
Contractual Obligations
Social Media Management & Scheduling
Contact Details
Legitimate Interest
Staff Onboarding & Offboarding
Contact Details, Identifiers and Legal Documents, Work-related Data
Contractual Obligations
Timesheet & Shift Management
Contact Details, Work-related Data
Contractual Obligations
How we use your data if you are one of our Website Visitors
PERSONAL DATA
PURPOSE
PERSONAL DATA CATEGORY
LEGAL JUSTIFICATION
Consent Management
Activity and Behavioural, Technical Identifiers
Legal Obligations
Customer Relationship Management (CRM)
Activity and Behavioural, Contact Details, Personal Characteristics
Legitimate Interest
Customer Support
Activity and Behavioural, Communications Data, Contact Details, Personal Characteristics, Views and Opinions
Legitimate Interest
Displaying Custom Fonts
Technical Identifiers
Legitimate Interest
Error & Log Management
Activity and Behavioural, Contact Details, Technical Identifiers
Legitimate Interest
Tag Management
Activity and Behavioural, Technical Identifiers
Consent
Targeted Advertising
Activity and Behavioural, Contact Details, Location Data, Personal Characteristics
Legitimate Interest
Video Player
Activity and Behavioural, Contact Details, Technical Identifiers
Consent
Website Hosting
Contact Details, Technical Identifiers
Legitimate Interest
Website Tracking/Webapp tracking
Activity and Behavioural, Technical Identifiers
Consent
How your personal data is collected
We use different methods to collect data from and about you including through:
Direct interactions - you may give us information on your Contact Details, Identifiers, and Financial Data... (all the categories that come through direct interactions) by filling in forms or by corresponding with us by post, phone, email, via our website or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• create an account with us;
• subscribe to publications;
• request marketing to be sent to you; or
• give us feedback or contact us.
Automated technologies or interactions. - As you interact with our website and services, we will automatically collect Technical, Profile and Usage Data about your equipment, browsing actions, and patterns.
Third parties or publicly available sources. - We might receive personal data about you from various third parties or publicly available sources like the ones set below.
• Work-related data from services like AngelList or recruiting websites.
• Identity and Contact Data from publicly available sources such as Crunchbase or other registries.
Third Parties & Sub-Processors
We might store or send personal data about you to various third parties set out below.
THIRD PARTY
ENCRYPTION
DATA RESIDENCY
Consent Management
Encryption in Transit, Encryption at Rest
United States
Vimeo
Encryption in Transit, Encryption at Rest
United States
Google Fonts
Encryption in Transit, Encryption at Rest
United States
Leadfeeder
Encryption in Transit, Encryption at Rest
European Economic Area
WordPress.org
Encryption in Transit, Encryption at Rest
United States
LinkedIn Insight Tag
Encryption in Transit, Encryption at Rest
United States
Google Analytics
Encryption in Transit, Encryption at Rest
United States
Google Ads Remarketing
Encryption in Transit, Encryption at Rest
European Economic Area
Pardot
Encryption in Transit, Encryption at Rest
United States
Drift Live Chat
Encryption in Transit, Encryption at Rest
United States
Facebook Pixel
Encryption in Transit, Encryption at Rest
United States
LinkedIn Ads
Encryption in Transit, Encryption at Rest
European Economic Area
Google Ads Conversion
Encryption in Transit, Encryption at Rest
European Economic Area
Gravity Forms
Encryption in Transit
European Economic Area
Google Drive
Encryption in Transit, Encryption at Rest
United States
HiBob
Encryption in Transit, Encryption at Rest
European Economic Area
Salesforce Sales Cloud
Encryption in Transit, Encryption at Rest
United States
Hootsuite
Encryption in Transit, Encryption at Rest
United States
Google Ads
Encryption in Transit, Encryption at Rest
European Economic Area
LinkedIn Sales Navigator
Encryption in Transit, Encryption at Rest
United States
Xero
Encryption in Transit, Encryption at Rest
United States
Scoro
Encryption in Transit, Encryption at Rest
European Economic Area
Siteground
Encryption in Transit, Encryption at Rest
European Economic Area
Privasee
Encryption in Transit, Encryption at Rest
Ireland
PayDashboard
Encryption in Transit, Encryption at Rest
European Economic Area
Slack
Encryption in Transit, Encryption at Rest
United States
Lastpass
Encryption in Transit, Encryption at Rest
United States
HighLevel
Encryption in Transit, Encryption at Rest
United States
LeadConnector
Encryption in Transit, Encryption at Rest
United States
Twilio
Encryption in Transit, Encryption at Rest
United States
Stripe
Encryption in Transit, Encryption at Rest
United States, Ireland
CookieYes
Encryption in Transit, Encryption at Rest
United Kingdom
International Transfers
Some of our external third parties are based outside the UK and EEA so their processing of your personal data will involve a transfer of data outside the UK and EEA. Whenever we transfer your personal data out of the UK and EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• the country to which personal data is being transferred has been deemed to provide an adequate level of protection for personal data by the European Commission; or
• we use specific contracts approved by the European Commission which give personal data the same protection it has in the UK and Europe.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Where you have chosen a password that enables you to access certain parts of our applications, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
Automated decision-making and profiling
Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.